APP Issue
MEMBER ALERT
SURVEY TIME
With our recent move to our new premises we want to ensure that we’re giving you the best service possible. We have issued a survey to allow us to make plans for the future of Ayrshire Credit Union and to allow us to make the best decisions for you.
We’re offering you a chance to win £50 if you take our survey and with Summer approaching, it will make a nice bonus to any of our Members’ savings.
Log In Area
Due to an update to our systems and the preparation for our new app, the log-in area is no longer available.
We apologise for any inconvenience this may cause.
You can request a Text Balance by –
calling the office 01563 555858,
https://ayrshirecreditunion.co.uk/contact/
or email admin@ayrshirecreditunion.co.uk.
Kilmarnock Multi Storey
As you are now all aware the Multi storey carpark will be closing from the 26th of June 2021 permanently and that it will be demolished in due course.
We will be carrying on with our current service and with support from East Ayrshire Council, we will be relocating. We are NOT closing.
We will be keeping you updated on this journey. Thank you for your support at this time.
Reduced Opening Hours
To protect the ongoing service, we have reduced the opening hours to limit exposure to our staff and volunteers.
Monday/Friday: 9am-12pm
Tuesday/Thursday: 9am-12pm
We ask that members only come in if the visit is essential. Most services are available online or over the phone.
If you are concerned about anything, phone or email and we will be happy to help!
Extended Opening Hours
We’re pleased to be extending our opening hours from Monday 27th July on the following days:
Monday and Friday 9.15-3pm
Tuesday and Thursday remain 9.15-12 noon
Wednesday, Saturday and Sunday remain closed
Covid Update – Office Safety
In light of the ongoing national situation with the Corona virus (COVID-19), the following measures are in place:
Hand gel provided on entry
2 Members in the office at a time
2m Social distancing measures in place
Loan/membership interviews taking place over telephone and online
There are no changes to opening hours for the foreseeable future
Covid Update – A message from the staff
Hi Folks,
Just a quick update from our staff at ACU. Work is ongoing to adapt out services to our new socially distanced world.
We understand that many of you are coming to terms with a lot of change and we want you to know – We are only a phone call away.
If you are worried about how to pay your loan or to continue the level of your savings, WE ARE HERE to LISTEN and SUPPORT you.
NEVER BE AFRAID to call and talk to someone – if the office is unmanned, leave a message and we will get back to you as soon as possible.
YOU ARE NOT ALONE, and we want to do all we can to make things as stress free as possible.
Corona virus (COVID-19) Service Update 02/04/20
In light of decreasing footfall, we have decided to close the office on a Saturday.
We would like to remind members that many of Ayrshire Credit Union’s services can be carried out without physically visiting our office.
For the latest information from the NHS in relation to the Coronavirus, please visit the NHS website at the link below
http://www.nhs.uk/conditions/coronavirus-covid-19/
We will keep you informed with any changes on our website and Facebook.